At SoftGlow, we're committed to getting your dream pair of women's footwear to you as swiftly as possible while maintaining the highest standards of quality in packaging and order processing. Our team of dedicated professionals typically requires 1 - 2 working days to carefully package and send out your complete order. During this time, a series of meticulous steps are carried out.

Once we receive your order, it first goes through a verification process. Our order management system checks the availability of each item in your cart. We maintain a real - time inventory tracking system, but this extra verification step ensures that there are no surprises regarding stock levels. If there's an issue with the availability of a particular style, size, or color, our customer service team will reach out to you right away. We'll discuss alternatives, such as similar styles that might be in stock or provide an estimated restock date if you're willing to wait.

After the order is verified, our packing experts take over. They are trained to handle footwear with care. Each pair of shoes is individually wrapped in tissue paper to prevent scuffs and scratches. For shoes with delicate details like beaded sandals or high - heeled boots with intricate buckles, extra padding is added. The shoes are then placed in custom - sized boxes that are designed to fit the shape of the footwear, minimizing any movement during transit.

For more intricate women's footwear items like elaborate high - heeled boots or designer sandals with complex details, it may take 3 - 4 working days. These items often require additional attention during the quality control process. Each bead, stitch, and embellishment is inspected to ensure that it meets our high - quality standards. The packing for these items also demands more time, as we use special packaging materials to protect the delicate details.

Orders placed after 3:00 pm EST on Friday or over the weekend will be shipped on the next business day. This is due to the operational hours of our shipping partners and our internal processing schedules. We want to ensure that your order is handled with the same level of care and attention, and shipping on the next business day allows us to coordinate with our logistics providers effectively.

We're excited to offer worldwide shipping for our stunning women's footwear collections at SoftGlow. Whether you're in a bustling city in Asia, a charming town in Europe, or a vibrant community in the Americas, we're dedicated to bringing our stylish shoes to your doorstep.

Please note that international shipping times can vary significantly depending on the specific location. Shipping to a major city with well - developed logistics infrastructure, like London or Tokyo, may be relatively quick, usually taking around 7 - 10 business days. However, reaching a remote area might take longer, perhaps 10 - 15 business days or more. The shipping time is also affected by the shipping method you choose. We offer standard shipping, which is the most cost - effective option but may take a bit longer, and express shipping for those who need their shoes urgently.

Additionally, for orders shipped outside the country where we are based, additional customs fees or import taxes might be applicable. These charges are determined by the destination country's customs regulations. Each country has its own set of rules regarding the import of goods, including footwear. For example, some countries may have a specific tax rate based on the value of the shoes, while others may have restrictions on certain materials used in the shoes. We recommend that you check with your local customs office in advance to get an estimate of any potential fees. This way, you can plan your purchase accordingly and avoid any surprises upon delivery.

For any issues or questions regarding your order, we've made it incredibly easy for you to get in touch with us. Please make use of the contact form on our Contact Us page. Our customer service team is staffed with friendly and knowledgeable representatives who are available 24/7 to assist you.

Whether you want to inquire about the status of your shipment, make changes to your order details such as the delivery address or the size of the shoes you ordered, or have any other order - related concerns, we're here to help. We strive to respond to all inquiries within 1 hour during business hours. Our team is trained to handle a wide range of issues, from simple order - tracking requests to more complex problems like order cancellations or exchanges. You can trust us to provide prompt and helpful solutions throughout your shopping experience with SoftGlow.

At SoftGlow, we're deeply committed to ethical and sustainable practices, and this is evident in our material sourcing process. We source our materials in an environmentally friendly way, with a strong focus on reducing our carbon footprint. A significant portion of the materials used in our shoes, including leathers, fabrics, and trims, are obtained from local suppliers.

By working with local suppliers, we not only reduce the environmental impact associated with long - distance transportation but also help boost and support local businesses and artisanal skills. We build strong relationships with our suppliers, visiting their facilities regularly to ensure that they meet our strict quality and ethical standards. For our leathers, we source from tanneries that use sustainable and cruelty - free practices. The fabrics are carefully selected to be of high quality and, whenever possible, made from natural or recycled materials. Our trims, such as buckles, laces, and beads, are also sourced from local artisans who take pride in their craftsmanship.

We also encourage our suppliers to implement sustainable manufacturing processes. This includes using renewable energy sources in their production facilities, reducing waste by recycling materials, and minimizing the use of harmful chemicals in the manufacturing process.

We take great care to ensure that the colors depicted in our product pictures are as accurate as possible. Our photography team uses professional - grade equipment and standardized lighting conditions to capture the true essence of each pair of SoftGlow shoes. However, slight differences might occur due to various factors.

One of the main factors is the variation in material batches during the manufacturing process. For example, the color of leather can vary slightly from one batch to another due to differences in the tanning process or the natural characteristics of the hides. Similarly, fabrics may have minor color variations depending on the dye lots used. Another factor is the differences in display settings on various monitors. A monitor with a high - contrast setting may make the colors seem more vibrant, while a monitor with a lower - color - temperature setting may make them appear warmer.

If you have any specific concerns about the color of a particular product, we encourage you to contact our customer service team. We can provide you with more detailed information, such as color swatches or additional product images taken from different angles and under different lighting conditions. In some cases, we may even be able to send you a sample of the material to help you make a more informed decision.

Please refer to our Returns & Exchanges page for full details about our return policy. In general, we want you to be completely satisfied with your SoftGlow footwear purchase. If you're not, we offer a hassle - free return process within a specified period.

The item must be returned in its original condition, with all packaging, tags, and accessories intact. There may be certain conditions and exceptions, such as a restocking fee for some returns, which are clearly outlined on our Returns & Exchanges page. We understand that sometimes you may need to return a product due to a change of mind, a mismatch with your outfit, or a product defect. Our return policy is designed to make the process as smooth and convenient as possible for you.

We take great care to ensure proper packaging of our footwear, using industry - standard packing materials and techniques to prevent damage during transit. However, if your SoftGlow shoes arrive damaged, please notify us immediately through our contact page.

When you contact us, please provide us with detailed information about the damage, including photos if possible. These photos will help us assess the extent of the damage and determine the best course of action. We may arrange for a replacement part to be sent to you if the damage is minor, such as a broken buckle or a loose heel. For more significant damage, like a torn sole or a severely scuffed upper, we'll arrange for a full replacement of the product. In some cases, we may also offer a refund if a replacement is not feasible or if you prefer a refund. We're committed to resolving the issue promptly and ensuring that you're satisfied with the outcome.

Unfortunately, we do not offer cash on delivery at this time. However, we have a wide range of convenient payment options to choose from. We accept major credit cards such as Visa, Mastercard, and American Express, as well as popular digital payment methods like PayPal.

These payment options provide you with security and flexibility. For example, if you use a credit card, you can often dispute a charge if the product does not meet your expectations. PayPal offers an additional layer of protection, as it acts as an intermediary between you and the merchant, ensuring that your financial information is kept secure. These payment methods also offer protection in case you need to make a return due to issues with the product. If you have any questions about our payment options, our customer service team is always available to assist you.

Yes! We have partnered with Afterpay to offer flexible payment options for customers all around the world, including those in Los Angeles. With Afterpay, you can split your purchase into four interest - free installments, payable every two weeks.

This allows you to enjoy your new SoftGlow shoes immediately while managing your budget more effectively. The application process is quick and easy, and you can complete it during the checkout process on our website. Afterpay also offers a seamless shopping experience, as it integrates directly with our payment gateway, making the payment process smooth and hassle - free. If you have any questions about using Afterpay, our customer service team can provide you with more information and guidance.